Dreamline Transport and Tours Limited (“we,” “us,” or “our”) complies with the Jamaica Data Protection Act (JDPA), 2020 to protect your personal data. This policy explains how we collect, use, and safeguard your information.
1. Information We Collect
Refunds apply only to pre-paid bookings for transportation (e.g., airport shuttles) or tour packages.
All refund requests must be submitted in writing via email to: info@dreamlinetransportandtours.com
2. Cancellation Timeframes & Refunds
Cancellation Notice
Refund Amount
15+ days before service
Full refund (minus 5% administrative fee)
7–14 days before service
75% refund
48 hours – 6 days
50% refund
Less than 48 hours
No refund (except under “Force Majeure” or medical emergencies with proof)
Medical Emergencies: 80% refund with valid doctor’s note (submitted within 7 days).
Force Majeure Events: Full refund or rescheduling for: → Natural disasters (hurricanes, floods) → Government travel advisories → Political unrest → Pandemic-related lockdowns
5. Refund Processing
Timeline: 7–14 business days after approval.
Method: Refunded to the original payment method. Bank transfers may incur fees.
6. Tour/Transport Modifications
Rescheduling: Free up to 72 hours before service (subject to availability).
Downgrades: Refunded the price difference (minus 10% adjustment fee).
Upgrades: Pay the difference at booking time.
7. Service Cancellations by Dreamline
Full refund if we cancel (e.g., vehicle breakdown, staff shortages).
Option to reschedule or receive 120% credit for future bookings.
8. Dispute Resolution
Refund disagreements resolved via:
Direct negotiation (email: info@dreamlinetransportandtours.com).
Mediation under the Jamaica Consumer Affairs Commission (CAC).
